Terms & Authorization

1. What this service does

Cleared Results monitors search results for the names and search terms you give us, identifies pages you may want removed or pushed down, and prepares removal, opt-out, or takedown requests to the sites, data brokers, and platforms that host them. It also helps you publish accurate content of your own so it can outrank material that cannot be removed.

2. You authorize us to act as your agent

By accepting these terms you appoint Cleared Results as your authorized agent to prepare and, where you approve it, send removal and opt-out requests on your behalf to third parties, including requests under laws such as the California Consumer Privacy Act (CCPA) and the EU/UK General Data Protection Regulation (GDPR). California Delete Act (DROP) filings and copyright notices are prepared for you to submit yourself (see section 4). Requests sent by us identify Cleared Results as your agent and direct replies to your email address. We never send anything pretending to be you personally.

3. What you confirm

• The names and search terms you submit are your own, or you are legally entitled to act for the person they refer to.
• Any web page you submit for removal is actually about you (or that person), and the information you give us about it is true.
• You will not use this service to remove truthful, lawful information about someone else, to file false legal claims, or to harass anyone.
• You are 18 or older.

4. Approval and automatic sending

Every request is shown to you in full before it goes out. You may send it yourself from your own email, submit it through the site's own form, or approve it for us to send. If you turn on automatic sending in your settings, we will send routine, non-legal requests that go by email (such as a people-search opt-out the site accepts by email, or a letter to a site) for pages you submitted yourself without asking each time; a request a site only accepts through its own form is prepared for you to submit. Requests with legal effect — defamation and privacy claims, and formal privacy-law erasure demands — always require your explicit approval, and a person on our team checks each one before we send it as your agent.

Copyright (DMCA) notices are different: a DMCA notice is a sworn statement by the copyright owner, so we never send one for you. We prepare the text; you confirm that you own the material, check that the notice contains the statements the law requires, and send it yourself. Knowingly misrepresenting that something infringes your copyright can make you liable for damages under 17 U.S.C. §512(f).

Sometimes we need a decision from you to finish a request — for example whether a partial fix a site has offered is acceptable. When that happens we say so in a message that gives you a date to reply by and states exactly what we will do if we don't hear from you: close the request, or treat the outcome we described as acceptable and close it. Silence never means we send or file anything, change your plan, or charge you. You can still reply after the date and we will pick the request up again.

5. Things we cannot and will not do

• We cannot log in to your accounts (Google, LinkedIn, Facebook, email, etc.). Requests that must be submitted through those accounts, or through forms protected by CAPTCHA, are prepared for you but you submit them yourself, unless you ask a person on our team to file it for you (the Managed plan, or a per-request staff filing), which covers Google's removal forms, privacy letters sent as your agent, and re-submissions. People-search opt-out forms are always yours to submit.
• We do not guarantee any page will be removed or de-ranked. Third parties decide whether to act on a request, and some content (news reporting, public court records, content of public interest) is lawfully published and may not be removable.
• We do not file false or misleading claims, misrepresent what a page contains, or use deceptive tactics to influence search engines.
• We are not a law firm and do not give legal advice. The requests we prepare are based on sites' published removal policies and the self-service processes that privacy laws provide, and a check by our team is not a legal review. If you believe you have a legal claim (for example, defamation), consult a lawyer of your own.
• We may decline, pause or withdraw any request that appears to target someone other than you, to claim rights you don't have, or to remove truthful and lawful information about another person, and we may close an account used that way.

6. Your data

We store the names, search terms, URLs, and request history needed to run the service, and the email address used for your account. Screenshots and dated search records taken as proof are kept for 90 days after they are taken and then deleted automatically; the record of when each capture happened, which page it showed, what the page's status was and where it ranked stays with your request history. Search-result data for a given search term may be shared across accounts monitoring the identical term to avoid repeated searches; your account details, requests, and settings are never shared with other users. You can delete your account and its data at any time from your account page, or by writing to requests@clearedresults.com from your account email. The sorting of results, request drafts and content are produced by AI models we run on our own private network; a mainstream AI provider is used only as a fallback when ours is unavailable. Our Privacy policy lists everything we collect, who receives it and how to see or delete it.

7. Payments, renewal and refunds

Paid plans are subscriptions billed by Stripe at the price shown when you subscribe, monthly or yearly. Your card is charged when you subscribe and then automatically on each renewal date -- one month or one year after the previous charge -- until you cancel; the renewal date is shown before you pay and in your confirmation email. Before each yearly renewal we email you, about a month ahead, the date of the charge, the amount and how to cancel. You can cancel online at any time from your account page; cancellation stops the next charge and takes effect at the end of the paid period. If you cancel within 30 days of your first payment for a plan, we refund that payment in full. Where a person on our team files a request for you as a one-time purchase, that purchase is refundable until the request has been filed. Prices may change for future periods; we tell you before a change takes effect.

8. Your responsibilities and ours

You are responsible for the accuracy of what you submit and for reviewing requests before approving them. We provide the service as-is and are not liable for a third party's decision to keep, remove, or alter content, or for consequences of inaccurate information you provide. If a request we send at your direction is based on a false statement of yours, you will cover the losses and costs that result.

To the fullest extent the law allows, our total liability for anything arising from the service is limited to the fees you paid us in the twelve months before the claim, or $100 if you paid nothing, and we are not liable for indirect or consequential losses. Nothing in these terms limits a liability that the law does not allow to be limited. These terms may be updated; continued use after an update means you accept the revised terms.